MCM Flexible Stone Panel – Shou Sugi Ban Charred Wood

Orders are confirmed once both parties agree on pricing based on your project requirements and quantity. A 50% deposit is required to initiate production.

Upon completion, we conduct a pre-shipment inspection and provide photographic and video evidence for your review. The remaining 50% balance is due once you confirm the inspection results.

Goods are dispatched only after full payment is received. All panels are packed in export-standard wooden crates or pallets to ensure safe delivery. Contact our team to discuss your project and receive a tailored quote.

Our flexible stone panels undergo strict quality control (QC) inspections prior to shipment to ensure they meet international standards.

Due to the high logistics costs of international trade in building materials, we do not accept standard "change of mind" returns. If products arrive with manufacturing defects, please provide clear photographic evidence within 7 days of receiving the cargo — we will take full responsibility and arrange replacements or compensation after verification.

For transit damage, liability is determined by the agreed trade terms (EXW / FOB / CIF). Buyers are advised to inspect cargo upon arrival and file claims directly with the freight forwarder or insurer. We are glad to provide supporting documentation to assist the claims process.

This series supports custom color production. All 10 standard colors listed below are available for made-to-order manufacturing. Contact us to confirm color availability and minimum order quantity before placing your order.

Color Disclaimer: Displayed colors may vary depending on your monitor brand, model, and screen settings. Ambient lighting conditions — natural light, warm light, bright or dim environments — will also affect how colors appear in person. This is not a product quality issue. The physical sample is the accurate color reference. We strongly recommend requesting a sample before placing a bulk order.

We understand that seeing and feeling the texture is crucial for architectural and interior design decisions. We are happy to provide free standard-sized samples to architects, designers, and contractors.

While the sample material itself is free of charge, the international courier freight (via DHL, FedEx, or UPS) will need to be covered by the recipient.

You can either provide your own courier account number or prepay the shipping cost to us. Contact our team to arrange your sample request.